1.1 These general terms and conditions apply to all offers from Sensefy. The conditions are accessible to everyone and included on the Sensefy.eu internet site. On request we will send you a written copy.
1.2 By placing an order you indicate that you agree with the delivery and payment conditions.
Sensefy reserves the right to change its delivery and/or payment conditions after the expiry of the term.
1.3 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by Sensefy.
1.4 Sensefy guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.
2.1 Delivery takes place while stocks last.
2.2 Under the rules of distance selling, Sensefy will execute orders at least within 30 days. If this is not possible (because the ordered item is out of stock or no longer available), or there is a delay for other reasons, or an order cannot be executed or only partially, then the consumer will receive within 30 days after placing the order. order and in that case he has the right to cancel the order without costs and notice of default.
2.3 Sensefy's obligation to deliver will be met, subject to proof to the contrary, as soon as the goods delivered by Sensefy have been offered to the customer. In the case of home delivery, the carrier's report, containing the refusal of acceptance, serves as full proof of the offer of delivery.
2.4 All terms stated on the website are indicative. No rights can therefore be derived from the aforementioned periods.
3.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.
3.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.
3.3 All prices on the site are in Euros and include 21% VAT.
4. Trial period / right of withdrawal
4.1 There is a delivery within a period of 14 days without giving any reason to return. This period starts when the applications are delivered. If the term has not returned the performed item to Sensefy after this term, the purchase is a term that has not been returned to Sensefy. The shipment takes place, receives about the return, within the period of 14 working days after written notification. The necessary proof that the delivered goods have been returned on time, for example by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and documentation) and in new condition. If the items have been used, encumbered or damaged in any way during use, the right to
dissolution within the meaning of this cover.
Alert ! :
If you are not satisfied with any of the products in your order, you can return them to us and receive a full refund for the products deposited. In order to receive a refund, it is important that you inform us as soon as possible and also send the products asap, but at the latest within 2 days. If you do not inform us that you are returning the products, sensefy.eu has the right to forward your return.
You have to pay the shipping costs yourself. The products must be in their original condition when they are returned. If the products have been opened or are in a different condition, they are non-refundable. When you buy a product, the plastic covering the roll is considered part of the original packaging. If the plastic has been removed or has been moderately damaged or altered, it cannot be supplied to us.
With due observance of the provisions of the previous sentence, Sensefy will ensure that the full purchase amount excluding shipping costs is refunded to the customer within 14 days of proper receipt of the return. Returning the delivered goods is entirely at the expense and risk of the customer.
4.2 The right to dissolve, as described in the previous paragraph, only relates to the delivered goods and will in no case relate to services provided by Sensefy.
4.3 The right of withdrawal does not apply to:
• services of which the execution, with the consent of the consumer, has started before the period of seven working days
• goods or services whose price is subject to fluctuations in the financial market, over which the supplier has no influence
• goods that are manufactured according to the consumer's specifications, for example custom work, or that have a clearly personal character
• for goods or services that cannot be returned due to their nature, for example in connection with. hygiene or that can spoil or age quickly
5. Data management
5.1 If you place an order with Sensefy, your data will be included in Sensefy's customer database. Sensefy adheres to the Personal Records Act and will not provide your data to third parties. See our Privacy Statement.
5.2 Sensefy respects the privacy of the users of the internet site and ensures that your personal data is treated confidentially.
5.3 Sensefy uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.
6. Warranty and Conformity
6.1 The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement. and/or government regulations.
6.2 An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert against the entrepreneur with regard to a shortcoming in the fulfillment of the obligations of the entrepreneur towards the entrepreneur on the basis of the law and /or the distance contract.
6.3 The customer is obliged to check the delivered goods immediately upon receipt. If it appears that the delivered item is wrong, defective or incomplete, the customer must immediately report these defects in writing to Sensefy (before proceeding to return it to Sensefy). Any defects or incorrectly delivered goods must and can be reported to Sensefy in writing no later than 30 days after delivery. The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. Putting into use after the discovery of a defect, damage caused by the discovery of a defect, encumbrance and/or resale after the discovery of a defect, makes this right to complain and return completely null and void.
6.4 If Sensefy's complaints are found to be well-founded, Sensefy will, at its discretion, either replace the delivered goods free of charge or make a written arrangement with the customer regarding compensation, on the understanding that Sensefy's liability and, consequently, the amount of compensation will always be is limited to a maximum of the invoice amount of the relevant items, or (at the discretion of Sensefy) to the maximum amount covered in the relevant case by Sensefy's liability insurance. Any liability of Sensefy for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost profit.
6.5 Sensefy is not liable for damage caused by intent or equivalent conscious recklessness on the part of non-executive personnel.
6.6 This warranty does not apply if:
A) and as long as the customer is in default towards Sensefy;
B) the customer has repaired and/or processed the delivered goods himself or has had them repaired/or processed by third parties.
C) the delivered goods have been exposed to abnormal conditions or are otherwise handled carelessly or have been treated contrary to the directions of Sensefy and/or instructions for use on the packaging;
D) the defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used;
7.1 Offers are without obligation, unless stated otherwise in the offer.
7.2 Upon acceptance of a non-binding offer by the buyer, Sensefy reserves the right to revoke or deviate from the offer within a period of 3 working days after receipt of that acceptance.
7.3 Oral promises are only binding on Sensefy after they have been expressly confirmed in writing.
7.4 Sensefy's offers do not automatically apply to repeat orders.
7.5 Sensefy cannot be held to its offer if the customer should have understood that the offer, or a part thereof, contained an obvious mistake or error.
7.6 Additions, changes and/or further agreements are only effective if agreed in writing.
8.1 An agreement between Sensefy and a customer is concluded after an order has been assessed for feasibility.
8.2 Sensefy reserves the right not to accept orders or assignments without stating reasons or to accept them only on the condition that the shipment is made cash on delivery or after payment in advance.
9. Pictures and Specifications
9.1 All images; photos, drawings, etc.; Information regarding weights, dimensions, colours, images of labels, etc. on the Sensefy website are only approximate, are indicative and cannot give rise to compensation or dissolution of the agreement.
10. Force Majeure
10.1 Sensefy is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.
10.2 Force majeure is understood to mean any foreign cause, as well as any circumstance, which should not reasonably be at its risk. Delay or non-performance by our suppliers, Internet disruptions, electricity disruptions, e-mail disruptions and disruptions or changes in technology provided by third parties, transportation difficulties, strikes, government action, delays in supply, negligence of suppliers and/ or manufacturers of Sensefy as well as of auxiliary persons, illness of personnel, defects in auxiliary or means of transport are expressly regarded as force majeure.
10.3 In the event of force majeure, Sensefy reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that execution remains possible. Under no circumstances is Sensefy obliged to pay any fine or compensation.
10.4 If Sensefy has already partially fulfilled its obligations when the force majeure occurs, or can only partially fulfill its obligations, it is entitled to separately invoice the part already delivered or the part that can be delivered and the customer is obliged to pay this invoice as if it were a separate contract. However, this does not apply if the already delivered or deliverable part has no independent value.
11.1 Sensefy is not liable for damage to vehicles or other objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.
12. Retention of title
12.1 Ownership of all goods sold and delivered by Sensefy to the customer remains with Sensefy as long as the customer has not paid Sensefy's claims under the agreement or previous or later similar agreements, as long as the customer has performed or still to perform work from these or similar agreements and as long as the customer has not yet paid Sensefy's claims due to failure to fulfill such obligations, including claims in respect of fines and costs, all this as referred to in Section 3:92 of the Dutch Civil Code. .
12.2 The goods delivered by Sensefy that fall under the retention of title may only be resold in the context of normal business operations and never be used as a means of payment.
12.3 The customer is not authorized to pledge or in any other way encumber the goods subject to retention of title.
12.4 The customer already now gives unconditional and irrevocable permission to Sensefy or a third party to be appointed by Sensefy, in all cases in which Sensefy wishes to exercise its property rights, to enter all those places where its property will then be located and to take those items there. take.
12.5 If third parties seize the goods delivered subject to retention of title or wish to establish or enforce rights thereon, the customer is obliged to inform Sensefy of this as soon as can reasonably be expected.
Email : Info@sensefy.eu
Chamber of Commerce: 72120215